Why the Midwest rocks.

The night before my flight out of Madison, I decided to call the Dane County Regional Airport for information about the long term parking situation, just in case the holiday travel might create an unforeseen hassle in the morning. I got a recording, at the end of which I was given another number to call if I had more questions. I had found out at least some of what I wanted to know, but I figured I’d call the other number just in case there might be a parking officer on the other end with whom I might speak directly.
I scribbled down the number and dialed it. I got not an office but a woman’s personal voice mail, and, a bit surprised, I hung up.
A few minutes later I got a call back. It had a 608 area code and looked like the same number I’d just dialed.
— Hello?
— Hi, I just received a call from this number. Did you have any questions?
— Oh, yeah, I was just… I have a 7 a.m. flight tomorrow and I just wanted to make sure that there would be long-term parking available when I arrived in the morning.
— Oh, yes, the lot is almost empty right now. In a few days it’ll be a problem, but if you’re leaving tomorrow, you’ll be just fine.
I thanked her profusely and hung up.
The Dane County Airport CALLED ME BACK. And I didn’t even leave a message! Now that’s customer service.


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